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RiseUp Fitness Policies

New Class Policies
 

In order to provide the best and safest experience for every member, you are required to reserve class in advance, using the Mindbody system below, or the Mindbody app which you can download at the Apple App Store or on Google Play.  For your safety, we will not be able to accommodate late arrivals of any kind, and will not admit members to class once it has started. RiseUp Fitness has a 4-hour cancellation window prior to the beginning of class, and late cancellation or no-shows will incur a fee. For a tutorial on how to set up your Mindbody app click here.
 

Reservation & Waitlist Policies
 

Reservation Policy

You may reserve your spot in class using the MindBody app or by going to the RiseUp Fitness website beginning seven (7) days prior to the scheduled class, and up until class begins, space permitting. 

 

Early Cancellation Policy ($0 Charge)

The Early Cancellation window closes four (4) hours prior to the beginning of class. You may cancel your class reservation in the Early Cancellation window at no charge. 

 

Late Cancellation Policy ($10 Charge)

The Late Cancellation window begins four (4) hours prior to the beginning of class. If you cancel your reservation up to four (4) hours prior to the beginning of class, you will be charged a $10 Late Cancellation Fee. 

 

No Show Policy ($20 Charge)

If you do not attend or cancel a class you booked by the beginning of the scheduled class time, you will be charged a $20 No-Show Fee. 

 

But why? We don’t care about your $20, we care about your workouts! We want all our members to be able to get into the classes they want, and that gets really challenging when people book up classes that they miss. Let’s stay accountable and show up! Remember, when you miss class, $20 adds up - but your fitness isn’t going to get any better!

 

If you repeatedly no-show for your booked classes, you may lose your booking privileges. 

 


Frequently Asked Questions

 

If I cancel 3 hours before class, will I still be charged? 

Yes, you will be charged $10. You need to cancel at least 4 hours in advance to avoid the $10 fee. 

 

What if I am on the waitlist and added to a class but I can’t attend? Will I still be charged? 

Yes. As long as you remain on the waitlist, you are responsible for attendance and cancellation just as if you were in the class. If you don’t believe you will be able to attend class, please remove yourself from the waitlist. You can remove yourself from the waitlist up until the beginning of class at no charge. 
 

For example, if you book at 7:00am class and are on the waitlist when you go to bed the night before at 10:00pm, you should consider yourself booked for the class. If you wake up at 6:30am and have been added to the class and decide not to attend (or wake up too late), you will be assessed the Late or No-Show charge. If you wake up at 6:30am, are on the waitlist, and do not want to attend class, then remove yourself from the waitlist to ensure that you are not charged. 

 

What if I want to attend a class, but I am not sure if I will be able to make the class because of other commitments (e.g. not sure when my dentist appointment will end)?

In this case, we suggest you do not book the class in advance. For the vast majority of class times, there is availability to book up until the class begins. If your dentist appointment ends in time, you can book your class right away to ensure a spot, or come to the studio and sign in when you arrive.

 

If my usual class doesn’t fill up, why does it matter if I don’t cancel

In many cases, classes do fill up last minute. This isn’t possible if it is booked with several members who do not plan to attend, and may prevent others from booking or attending the class.

 

If I had a last minute emergency, will you still charge me?

Please email us and let us know at info@riseupfitnessSB.com if something unexpected comes up. If you are not a typical offender of the policy and have a reasonable excuse, then we will waive the fee. 

Membership Cancellation Policy

 

MONTHLY MEMBERSHIPS

If you would like to cancel your monthly membership at RiseUp Fitness, you must submit your request in writing to info@riseupfitnessSB.com at least five (5) days prior to the date at which you wish the membership to be cancelled.  You are responsible for knowing your membership billing date. If you do not know it, you may submit a request in writing to info@riseupfitnessSB.com for your membership information. If your membership cancellation request is not submitted five (5) days prior to your billing date, you will be billed for one additional month. 

 

MEMBERSHIP CONTRACTS (3-Month, 1-Year)

If you would like to cancel your 3-Month or 1-Year membership contract at RiseUp Fitness, you must submit your request in writing to info@riseupfitnessSB.com at least five (5) days prior to the date at which your contract renews. You are responsible for knowing your contract renewal date. If you do not know it, you may submit a request in writing to info@riseupfitnessSB.com for your membership information.  If your contract cancellation request is not submitted five (5) days prior to your contract renewal date, your contract will renew automatically for another cycle. 

 

Cancellation requests made in person, via phone, text message, or any other means besides a written request via electronic mail to info@riseupfitnessSB.com will not be processed.